If you are still dissatisfied after 6 to 8 weeks you must consider your options as your child's happiness at such a young age is being undermined.

It is a matter for you whether you want to proceed further with your complaint about a pre-school setting and take it to a much more formal level. All pre-schools have a policy for dealing with serious complaints on any subject that you can follow and this is described in When you have to make a formal complaint.

This can be lengthy and stressful for parents and you need to consider seriously whether it is in the best interests of your young child and family to do this when there may be other options for your child's pre-school education.

If you do decide to change your pre-school take advice from your child's therapist and other parents whose children attend. Be careful to really observe the other settings before you choose a new one for your child.

Organisations that provide detailed information on bullying

A complete list of organisations that can provide help or support on bullying issues is provided in annex I of the overarching Safe to Learn guidance.

Advice for young people who are concerned about bullying is available on the DirectGov website. You can also find further information on cyberbullying on this site.

The Anti-Bullying Alliance, an umbrella group of over 60 charitable and other organisations working in the anti-bullying field, has a range of information and resources for practitioners on their website. 

Advice for parents on dealing with the bullying of their child is available on the Parentline Plus website.

Other sources of information

Beatbullying Working across London, Beatbullying operates youth-led anti-bullying campaigns. Also provides training and anti-bullying tool kits.

Beyond Bullying Website created by Leicestershire anti-bullying team, has lots of useful information, guidance and resources.

Bully Free Zone Provides a peer mediation service, written and telephone advice, and provides training for children and young people, parents, teachers, youth workers and other professionals.

Bullying UK (formerly Bullying Online) Charity providing an email advice service for children and young people as well as lots of online help and information, for schools as well as pupils.

ChildLine Provides a 24 hour telephone helpline for children and young people. Website features help and advice on bullying.

Children's Legal Centre Provides legal advice, information, assistance and representation to children, parents and carers, and professionals working with children, on all areas of education law, including bullying.

Kidscape Charity committed to preventing bullying and child sexual abuse. Produces resources, offers training, provides a helpline and carries out research.

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