For information, support and a listening ear.
Our helpline is a confidential service where you can ask, talk about and explore any issues of concern about stammering. We also have a specialist Education helpline.
How to contact the helpline
Phone us on 0845 603 2001, or if you prefer a geographic number 020 8880 6590. Or email us on firstname.lastname@example.org
The helpline is guaranteed to be staffed 2pm to 5pm and 7pm to 9pm on Monday, and Thursday 2pm to 5pm. There is no one on shift during the mornings, but we encourage people to leave a message to get a call back from an advisor at other times. From December 14th until early January, we will not be able to call back. The Helpline will be closed from Tuesday 22nd, and we're back on Monday 4th.
The helpline is run by people who stammer and who understand stammering. Please call us!
If you are a UK resident we can also:
- send you an information pack, and
- provide contact details for your local NHS Speech and Language Therapy Service.
To get an information pack, please download or order it online.
At the same time as ordering an information pack you can also ask about your local therapy service in the UK. Alternatively you can phone or email us to ask about your local service, telling us where you live.
If you can't get through on the phone...
If you can't get through at first, please be patient and try later. There is only one person on duty at a time.
What people say
"I was most surprised to be greeted by your call operator who stammered. Her stammer was worse than mine but she provided all the information that I required. This shows the positive attitude of your organisation."
"Thank you for being so kind and understanding - your information gave me clear understanding and some hope"
"Thank you for the information pack which was sent to me following a particularly helpful and supportive conversation on your helpline."
Outside the UK?
If you live outside the UK our information is more limited (other than what is on this website already). However, we are happy to help in whatever way we can and, where possible, put you in touch with more local organisations.
Information and Support Services Team