Self-Help (incl groups)

Telephone calls

Many people who stammer find telephone calls particularly difficult. However, if you keep using the phone you may find it becomes easier with practice, even if you still stammer.

We will be expanding this page in future. In the meantime:

You can find more articles and content on using the telephone under the Telephone tag.

Telephone link scheme

Our Telephone link scheme is a way that BSA members can make contact with each other by phone, and enables people to practice phone calls.

Equality Act

Putting the phone down on someone who stammers, for example, or insulting or making fun of them, may be a breach of Equality Act 2010. Service providers, employers and others have obligations under the Act. An external website discussing this is www.stammeringlaw.org.uk/phone.htm

Text as an alternative to speaking

There is a text relay service allowing people to type instead of speak on phone calls.

Also, for emergency calls, it is also possible to register with the emergencySMS service: www.emergencysms.org.uk .