Many people who stammer find telephone calls particularly difficult. However, if you keep using the phone you may find it becomes easier with practice, even if you still stammer.
We will be expanding this page in future. In the meantime:
- Our employee booket has some coping strategies that have worked for other people who stammer, and
- Using the telephone by Edwin Farr sugests ideas.
You can find more articles and content on using the telephone under the Telephone tag.
Telephone link scheme
Our Telephone link scheme is a way that BSA members can make contact with each other by phone, and enables people to practice phone calls.
Putting the phone down on someone who stammers, for example, or insulting or making fun of them, may be a breach of Equality Act 2010. Service providers, employers and others have obligations under the Act. An external website discussing this is www.stammeringlaw.org.uk/phone.htm
Text as an alternative to speaking
There is a text relay service allowing people to type instead of speak on phone calls.
Also, for emergency calls, it is also possible to register with the emergencySMS service: www.emergencysms.org.uk .