At Work

Guide for employers: ESN and ENEI

BSA's Employers Stammering Network (ESN) and ENEI have produced 'Understanding stammering' (pdf), a guide for employers.

ESN/ENEI guide for employers“This is fabulous - covers a great deal very efficiently…I was really impressed"

"The guide…will be invaluable, and I personally intend to ensure this is shared with Diversity & Inclusion and HR colleagues”

If you have a stammer you might like to let your employer have a copy. Or one employee pasted into a separate document what was most relevant for him, and gave that to his employer.

ENEI is the Employers Network for Equality & Inclusion. It is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace. They are making the guide available to their members.

Contents of the guide:

1. Introduction – why this guide?
2. What causes stammering?
3. What is stammering – effect on speech
4. How different factors affect people who stammer at work
5. Understanding the hidden aspects of stammering
6. Good practice for employers
6.1 Types of job
6.2 Communication skills and describing job roles
6.3 Job interviews
6.4 Creating and reviewing policies
6.5 Using the telephone
6.6 Meetings, group interaction and presentations
6.7 In conversation with a person who stammers
6.8 Tone and sensitivity
6.9 Unconscious bias
6.10 Legal
7. Case study – Senior Consultant at EY
8. More case studies
9. Sources of support
10. Appendices
Appendix 1 - Facts and figures
Appendix 2 - Putting the record straight on stammering
11. Keep in touch!

Download 'Understanding stammering' (pdf).